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Can Sprngy platform be customized?
Yes, Sprngy is a scalable and extensible platform and allows for customizations to cater to specific market, industry and organization needs.
Technical
Where can I ask any kind of questions?
What to do when the website/server is down?
Please drop an email to support@sprngy.com with the issues you are facing with detailed description / screenshots
What to do when azure resources are not available or not working?
Please drop an email to support@sprngy.com with the issues you are facing with detailed description / screenshots. Support will get back to you asap.
One of my users has lost her password and can’t login. What’s the best way to get her a new password?
For now, just delete that user and create a new user with a new password since forgot password functionality is not available or drop an email to support@sprngy.com for more information.
Does Sprngy provide auto start/stop features so that I can optimize my cloud spend?
Yes, it does. Once a user signs up for Sprngy, then that user will get detailed information/ documentation on how to achieve that and Sprngy’s technical team works with the user if there is any need.
How can I change the auto start/stop timings?
Once user signs up for the platform, user will get an need to request for access on cloud and documentation to change the timings by dropping an email to support@sprngy.com or by filling the details here
Can I cancel/update the product right after creating it?
Once user upgrades the account, then right after creating the product, user won’t be able to update or cancel the product. There is a threshold of about 20 minutes. If you still find any issues then feel free to drop an email at support@sprngy.com or fill the details here
What type of data does Sprngy manage?
Sprngy can manage structured, semi-structured, and unstructured data.
What are the different file formats Sprngy supports?
To bring data in Sprngy platform, it supports all different types of connectors to import the data from your source systems. One important thing to note here is that once the data is in Sprngy platform, the data is going to be saved as .parquet file format.
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