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I made an error while designing my models. How easy is it to correct that while maintaining data integrity?
It’s easy to do through the adminUI. There’s an edit option available for each kind of model. AdminUI can be accessed after signing up for Sprngy.
How technical do I need to be to use Sprngy?
Sprngy is a low-code platform. The AdminUI is simple to understand and use. It is important that each user has a strong understanding of the datasets they are going to use. For users writing models or algorithms, programming skills are required.
Where can I find Product documentation?
Once users sign up for the product, they will get detailed instructions and links to the required documentation.
How Sprngy is different from other companies providing similar solutions?
Sprngy is a unified platform capable of data ingestion, storage and reporting, but also is a platform providing you with algorithms and models to innovate your business at scale and speed required.
Can Sprngy platform be customized?
Yes, Sprngy is a scalable and extensible platform and allows for customizations to cater to specific market, industry and organization needs.
Technical
Where can I ask any kind of questions?
What to do when the website/server is down?
Please drop an email to support@sprngy.com with the issues you are facing with detailed description / screenshots
What to do when azure resources are not available or not working?
Please drop an email to support@sprngy.com with the issues you are facing with detailed description / screenshots. Support will get back to you asap.
One of my users has lost her password and can’t login. What’s the best way to get her a new password?
For now, just delete that user and create a new user with a new password since forgot password functionality is not available or drop an email to support@sprngy.com for more information.
Does Sprngy provide auto start/stop features so that I can optimize my cloud spend?
Yes, it does. For now, this is not available on portal. User needs to request this to support@sprngy.com
Sprngy’s technical team works with the user based on the need.
How can I change the auto start/stop timings?
Once user signs up for the platform, user will need to request for access on cloud and documentation to change the timings by dropping an email to support@sprngy.com or by filling the details here
Can I cancel/update the product immediately after updating it?
After updating a product subscription, 20-30 minutes should be allowed for the subscription to be further updates or cancelled. If you still find any issues then feel free to drop an email at support@sprngy.com or fill the details here
What type of data does Sprngy manage?
Sprngy can manage structured, semi-structured, and unstructured data.
What are the different file formats Sprngy supports?
To bring data in Sprngy platform, it supports all different types of connectors to import the data from your source systems. One important thing to note here is that once the data is in Sprngy platform, the data is going to be saved as .parquet file format.
What is the size and mode when user starts trial on Sprngy?
The default size and mode is 4 CPUs,16 GB memory and Standalone respectively in free trial.
What are the different infrastructure sizes available for Sprngy?
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