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What to do when the website/server is down?
Please drop an email to support@sprngy.com with the issues you are facing with detailed description / screenshots
What to do when azure resources are not available or not working?
Please drop an email to support@sprngy.com with the issues you are facing with detailed description / screenshots. Support will get back to you asap.
One of my users has lost her password and can’t login. What’s the best way to get her a new password?
For now, just delete that user and create a new user with a new password since forgot password functionality is not available or drop an email to support@mysppringysupport@sprngy.com for more information.
Does Sprngy provide auto start/stop features so that I can optimize my cloud spend?
Yes, it does. Once a user signs up for Sprngy, then that user will get detailed information/ documentation on how to achieve that and Sprngy’s technical team works with the user if there is any need.
How can I change the auto start/stop timings?
Once user signs up for the platform, user will get an access on cloud and documentation to change the timings
What type of data does Sprngy manage?
Sprngy can manage structured, semi-structured, and unstructured data.
What are the different file formats Sprngy supports?
To bring data in Sprngy platform, it supports all different types of connectors to import the data from your source systems. One important thing to note here is that once the data is in Sprngy platform, the data is going to be saved as .parquet file format.
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What’s the point of contact for any kind of issues related to resources?
Drop an email to support@sprngy.com or fill out a contact form from sprngy ’s website. You will hear from the support team soon.
What’s the point of contact regarding payment/subscription related issues?
Drop an email to finance @sprngy support@sprngy.com or fill out a contact form from sprngy ’s website. You will hear from the support team soon.
Can I bring my own Azure Subscription to use Sprngy?
This feature is not available in this release. If someone wants to do this then they need to work with Sprngy for the customization and build an infrastructure in your own Azure Subscription.
I have enjoyed the trial and I am ready to upgrade. What are the steps to upgrade?
If you are happy with the product and want to continue then you don’t need to do anything. Once the trial period ends, it’s going to subscribe automatically for your desired plan.
How do I cancel my subscription?
To cancel your subscription, you need to sign in and you will see the option to cancel the subscription under your profile.