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Can Sprngy platform be customized?
Yes, Sprngy is a scalable and extensible platform and allows for customizations to cater to specific market, industry and organization needs.
Technical
What is HPQL?
Sprngy’s High Performance Query Layer is a pre configured compute instance that facilitates all your query needs of the sprngy software. The HPQL provide the following configured components.
Data storage management and orchestration
Data and compute closeness
Data metadata
Metadata storing
Distributed query processing
Web-based reporting and interactive querying
What is HPEL?
Sprngy’s High Performance Elastic Layer is a pre configured compute instance that facilitates all your workload and query needs of the sprngy software. It provides the easy to use User Interface for admins and other users to easily setup the applications, building metadata models, reporting, querying abilities. It includes all the capabilities of the HPQL (High Performance Query Layer) and the following ones:
Managing data movement and analytic workloads though User Interface
Running various type of workload based on your needs though User Interface
How can I use sprngyBI (Visualisation Layer for HPQL and HPEL)?
Please refer to SprngyBI User Guide
Where can I ask any kind of questions?
User can visit the our website and fill the details here for any kind of query you have.
What to do when the website/server is down?
Please drop an email to support@sprngy.com with the issues you are facing with detailed description / screenshots
What to do when azure resources are not available or not working?
Please drop an email to support@sprngy.com with the issues you are facing with detailed description / screenshots. Support will get back to you asap.
One of my users has lost her password and can’t login. What’s the best way to get her a new password?
For now, just delete that user and create a new user with a new password since forgot password functionality is not available or drop an email to support@sprngy.com for more information.
Does Sprngy provide auto start/stop features so that I can optimize my cloud spend?
Yes, it does. For now, this is not available on portal. User needs to request this to support@sprngy.com
Sprngy’s technical team works with the user based on the need.
How can I change the auto start/stop timings?
Once user signs up for the platform, user will need to request for access on cloud and documentation to change the timings by dropping an email to support@sprngy.com or by filling the details here
Can I cancel/update the product immediately after updating it?
After updating a product subscription, 20-30 minutes should be allowed for the subscription to be further updates or cancelled. If you still find any issues then feel free to drop an email at support@sprngy.com or fill the details here
What type of data does Sprngy manage?
Sprngy can manage structured, semi-structured, and unstructured data.
What are the different file formats Sprngy supports?
To bring data in Sprngy platform, it supports all different types of connectors to import the data from your source systems. One important thing to note here is that once the data is in Sprngy platform, the data is going to be saved as .parquet file format.
What is the size and mode when user starts trial on Sprngy?
The default size and mode is 4 CPUs,16 GB memory and Standalone respectively in free trial.
What are the different infrastructure sizes available for Sprngy?
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This feature is only available to upgraded users |
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